Customer Service Representative (Sunday to Thursday)

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Requirements:

• Must have customer service experience, preferably in personal injury legal or finance.
• Detail-oriented, organized, and strong multitasking abilities are essential.
• Strong interpersonal skills, high emotional intelligence, and empathy.
• Excellent verbal, listening, and writing communication skills.
• Fluent in English and Spanish.
• Requires high-speed internet connection and up-to-date laptop.

Responsibilities:

• Obtain case information and submit requests to the internal system.
• Accept calls from plaintiffs via call queue and provide status updates.
• Notify plaintiffs of status updates via outbound phone calls.
• Create template-based funding contracts according to specifications and monitor signature status.
• Answer incoming calls to the operator phone queue.
• Counsel plaintiffs on contract details and manage expectations for timeline and delivery costs.