Customer Service Representative (Sunday to Thursday)

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Requirements:

• Must have Customer Service experience, preferably in Personal Injury Legal or finance.
• Must be detail-oriented, very organized, and have strong multitasking abilities.
• Must be energetic, reliable, and thrive in a fast-paced environment.
• High emotional intelligence, empathy, interpersonal skills, and effective questioning ability are necessary.
• Excellent communication skills (verbal, listening, writing) required.
• Fluency in English and Spanish is mandatory.
• Must have a high-speed internet connection (80 Mbps) and an up-to-date laptop (at least 8GB RAM).

Responsibilities:

• Obtain case information and submit requests to the internal system.
• Accept calls from plaintiffs and provide status updates.
• Notify plaintiffs of status updates via outbound calls.
• Create template-based funding contracts as per specifications and monitor signatures.
• Answer incoming calls in the operator phone queue.
• Counsel plaintiffs on contract details, delivery options, and timelines.