Customer Service Representative (Monday to Friday)

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Requirements:

• Must have customer service experience, preferably in Personal Injury Legal or finance.
• Detail-oriented and very organized with strong multitasking ability.
• Energetic and reliable individual who thrives in a fast-paced environment.
• High emotional intelligence, empathy, and strong interpersonal skills.
• Excellent communication skills in both verbal and written forms.
• Fluency in English and Spanish is required.
• Must have a high-speed internet connection and an up-to-date computer system.

Responsibilities:

• Obtain case information and submit requests to the internal system.
• Accept calls from plaintiffs and provide status updates.
• Notify plaintiffs of status updates via outbound calls.
• Create template-based funding contracts and monitor their signature status.
• Answer incoming calls to the operator phone queue.
• Counsel plaintiffs on contract details, delivery options, and associated costs.