Associate, Medical Practice Strategy and Operations

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Requirements:

• Track record of independently managing a range of work streams or projects and delivering results in a fast-paced operational environment such as customer support or healthcare.
• B.A. degree and at least 2 years of experience preferably in operations, management consulting, healthcare.
• Demonstrated ability to improve operational efficiencies.
• Excellent problem-solving and analysis skills.
• Genuine enthusiasm, curiosity, grit, humility, and ownership in line with Imagen’s mission and vision.
• Strong teamwork and collaboration skills.
• Relevant healthcare experience in radiology practice operations is preferred but not required.

Responsibilities:

• Drive performance management solutions that maximize physician efficiency and productivity while maintaining quality.
• Ensure diagnostic imaging studies are interpreted in a timely manner to drive daily service delivery for all of our customers.
• Own daily monitoring of study volumes and make strategy adjustments to best meet customer contractual turnaround times.
• Partner with stakeholders across the organization to coordinate specialist onboarding and offboarding.
• Own execution of staffing models and work collaboratively with the business strategy team to ensure proper capacity for forecasted demand.
• Communicate effectively, efficiently, and proactively with physicians and partner with stakeholders to build programs to increase physician engagement.
• Collaborate in developing and implementing practice strategies to optimize physician retention.
• Partner with medical leadership to manage time-sensitive issues with customers and specialists.
• Oversee and coordinate high-priority projects to achieve goals of building and scaling the medical practice.