ApplyIT Field Engineer (Basingstoke)
Posted 3 months agoViewed
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💎 Seniority level: Prior experience in an IT or Telecom Support or Delivery role
📍 Location: Basingstoke, London, Berkshire, England, United Kingdom
💸 Salary: 30000 - 35000 GBP per year
🔍 Industry: Business technology, digital workplace solutions
🏢 Company: Focus Group👥 11-50ConsultingConstructionProject Management
🗣️ Languages: English
⏳ Experience: Prior experience in an IT or Telecom Support or Delivery role
🪄 Skills: Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailWritten communicationDocumentationTroubleshooting
Requirements:
- Prior experience in an IT or Telecom Support or Delivery role.
- Ability to work efficiently both individually and as part of a team.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Flexibility to adjust working hours and stayover for larger projects.
- Full valid UK driving license for field roles.
- Excellent troubleshooting skills.
- Experience with the Microsoft technology stack including Windows Desktop, Windows Server, and M365.
Responsibilities:
- Undertake maintenance work on customers' ICT services, updating case management and field services tools.
- Provide installation and configuration services for a wide range of ICT solutions.
- Deliver high quality customer experience in the installation or maintenance of IT or Telephony services.
- Support colleagues remotely or onsite as required.
- Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers.
- Audit and document client infrastructure.
- Support the delivery of small, medium, and large projects as part of a team.
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