Sr. Implementation Engineer

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Requirements:

• 7+ years of experience in solutions engineering, technical sales, or similar customer-facing technical roles.
• Proficient in Node.js.
• Experience in PostgreSQL and complex SQL query optimization.
• Comprehensive knowledge of Kubernetes and container orchestration.
• Experience with third-party integrations.
• Exceptional debugging skills.
• Ability to manage and execute challenging third-party integrations (like core banking and chat systems).
• Exposure to AWS cloud or other cloud technologies.
• Familiarity with Docker/Kubernetes (EKS).
• Familiarity with CI/CD pipelines, such as Jenkins.
• Strong understanding of system architecture and design patterns.
• Proven track record of successfully converting technical requirements into go-lives.
• Exceptional ability to communicate complex technical concepts to non-technical stakeholders.
• Strong presentation and storytelling skills.
• Proven ability to build and maintain client relationships.
• Advanced technical problem-solving skills.
• Experience working with global teams.
• Proven ability to multi-task, working independently across multiple clients and projects.

Responsibilities:

• Serve as the primary technical liaison between clients and our product team.
• Conduct comprehensive technical discovery and needs assessments with prospective clients.
• Lead end-to-end technical implementations for clients.
• Develop and deliver technical presentations demonstrating our product's capabilities.
• Create custom technical solutions and implementation strategies tailored to client requirements.
• Identify and articulate potential integration challenges and mitigation strategies.
• Participate in product feedback sessions to inform future product development.
• Conduct technical deep-dive sessions with enterprise clients.