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Support Specialist

Posted 2024-11-08

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💎 Seniority level: Experience in customer support, technical support, or IT support environments

📍 Location: Guatemala

🔍 Industry: Password and identity management

🏢 Company: LastPass

🗣️ Languages: English

⏳ Experience: Experience in customer support, technical support, or IT support environments

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationAttention to detail

Requirements:
  • Experience in customer support, technical support, or IT support environments.
  • Familiarity with various software and hardware.
  • Strong attention to detail and quality consciousness.
  • Proficient in operating systems and web browsers.
  • Excellent people skills and phone etiquette.
  • Ability to assess customer needs and work effectively under pressure.
  • Flexibility in scheduling and great attitude with openness to feedback.
  • English proficiency.
Responsibilities:
  • Support enterprise and individual customers through phone, chat, and email.
  • Stay updated on new technologies and identity management.
  • Assist in configuring accounts with multiple users and federation options.
  • Provide exceptional support for questions, complaints, and technical issues.
  • Maintain composure while multitasking in a fast-paced environment.
  • Clearly explain technical information to customers.
  • Document interactions accurately and maintain communication quality.
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Posted 2024-10-17
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