ApplySupport Specialist
Posted 3 months agoInactiveViewed
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💎 Seniority level: Experience in customer support, technical support, or IT support environments
📍 Location: Guatemala
🔍 Industry: Password and identity management
🏢 Company: LastPass👥 501-1000InternetSaaSMobile AppsSoftware
🗣️ Languages: English
⏳ Experience: Experience in customer support, technical support, or IT support environments
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationAttention to detailTechnical supportCustomer support
Requirements:
- Experience in customer support, technical support, or IT support environments.
- Familiarity with various software and hardware.
- Strong attention to detail and quality consciousness.
- Proficient in operating systems and web browsers.
- Excellent people skills and phone etiquette.
- Ability to assess customer needs and work effectively under pressure.
- Flexibility in scheduling and great attitude with openness to feedback.
- English proficiency.
Responsibilities:
- Support enterprise and individual customers through phone, chat, and email.
- Stay updated on new technologies and identity management.
- Assist in configuring accounts with multiple users and federation options.
- Provide exceptional support for questions, complaints, and technical issues.
- Maintain composure while multitasking in a fast-paced environment.
- Clearly explain technical information to customers.
- Document interactions accurately and maintain communication quality.
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