Support Specialist

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Requirements:

• Experience in customer support, technical support, or IT support environments.
• Familiarity with various software and hardware.
• Strong attention to detail and quality consciousness.
• Proficient in operating systems and web browsers.
• Excellent people skills and phone etiquette.
• Ability to assess customer needs and work effectively under pressure.
• Flexibility in scheduling and great attitude with openness to feedback.
• English proficiency.

Responsibilities:

• Support enterprise and individual customers through phone, chat, and email.
• Stay updated on new technologies and identity management.
• Assist in configuring accounts with multiple users and federation options.
• Provide exceptional support for questions, complaints, and technical issues.
• Maintain composure while multitasking in a fast-paced environment.
• Clearly explain technical information to customers.
• Document interactions accurately and maintain communication quality.