ApplyClient Success Specialist I
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💎 Seniority level: Entry, 1-3 years
📍 Location: North Carolina, ET, NOT STATED
🔍 Industry: Financial services
🏢 Company: Credible👥 251-500💰 Post-IPO Equity over 5 years agoCreditMarketplaceConsumer LendingFinancial ServicesFinance
🗣️ Languages: English
⏳ Experience: 1-3 years
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingActive listening
Requirements:
- A Bachelor’s degree (preferred, but experience may be considered in lieu of a degree).
- 1-3 years of customer service experience, ideally in a high-volume call center environment.
- Experience using CRM tools, like Salesforce (preferred).
Responsibilities:
- Respond to a high volume of inbound customer inquiries coming in by phone, live chat, and email.
- Perform outbound calls to re-engage with customers and guide them through the loan process.
- Identify trends impacting client experience and communicate operational issues to the Product Management and Software teams.
- Have the opportunity to share your thoughts, opinions, and insights with leadership.
- Perform other duties as assigned by your supervisor.
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