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Seasonal Intake Specialist

Posted 2024-11-07

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💎 Seniority level: Entry, 2 years in Call center, 3 years in Customer service preferred

💸 Salary: 17 USD per hour

🔍 Industry: Healthcare

🗣️ Languages: English

⏳ Experience: 2 years in Call center, 3 years in Customer service preferred

Requirements:
  • Experience in a Contact Center/Production environment (2 years required).
  • Customer service experience (3 years preferred).
  • Healthcare experience is a plus.
  • Preferred experience as a medical assistant, clinical assistant, or healthcare assistant.
  • Proficient in computer use, including GSuite and Microsoft products.
  • Excellent written and oral communication skills.
  • Ability to meet established performance targets.
  • Flexibility to work in ambiguous situations.
Responsibilities:
  • Answer inbound phone calls, emails, and faxes from healthcare providers.
  • Provide exemplary customer service with every interaction.
  • Resolve issues on first interaction with callers.
  • Deliver quality results in a timely manner.
  • Collect and gather necessary information for clinical review.
  • Cross-train with other positions.
  • Be an agile thinker and help team members.
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