Head of Customer Success

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Requirements:

• Customer-focused mindset with a passion for delivering exceptional experiences.
• Technical-minded individual who can understand the product thoroughly.
• Ability to create video demonstrations of product usability issues.
• Experience in SaaS or SEO is a significant advantage.
• Strong leadership and team management skills.
• Fluency in written and verbal English.

Responsibilities:

• Leading daily team stand-ups.
• Managing our Product Specialist team.
• Keeping a pulse on customer experience and satisfaction.
• Communicating with clients through live chat and other platforms to resolve inquiries.
• Developing proactive client communication strategies.
• Designing scalable customer success processes.