Solutions Engineer

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Requirements:

• Bachelor’s Degree or similar educational certification.
• 1-2 years of experience in technical support and troubleshooting.
• Experience in AdTech industry and with SSPs preferred.
• Proficient with Web Developer Tools.
• Basic understanding of HTML, CSS, and JavaScript.
• Knowledge of ad servers/SSPs such as Google Ad Manager, Xandr.
• Familiarity with auction-based ad-serving methodologies like OpenRTB and Header bidding.
• Ability to explain technical concepts to non-technical audiences.
• Excellent presentation skills.
• Detail-oriented, solution-focused, resourceful, and independent.
• Ownership mentality and ability to perform under pressure.

Responsibilities:

• Support the North America Publisher Success team on technical publisher issues related to ad placement, advanced metrics reporting, and discrepancies.
• Provide pre-sale technical support to the North America Publisher Partnerships team.
• Lead technical publisher calls for onboarding and troubleshooting.
• Advocate for Publisher team needs to Product/Engineering teams.
• Influence product decisions and priorities by working with cross-functional stakeholders.
• Resolve JIRA tickets from the Publisher Support queue promptly.
• Develop best practice documentation and educational materials.
• Resolve discrepancies using data analysis and technical expertise.
• Collaborate with JAPAC & EMEA counterparts for knowledge sharing.