Assistant Claims Manager

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Requirements:

• Degree holder or above.
• Minimum of 4 years of working experience, with specific exposure in general insurance, business analysis, IT, or management.
• Proficiency in Microsoft Word and Excel; experience in data analytics is highly preferred.
• Proactive attitude demonstrates open-minded thinking, welcoming new ideas and diverse perspectives.
• Strong team player, able to collaborate effectively with colleagues across different departments.
• Strong knowledge of legal and insurance claims process.
• Excellent command of written and spoken English and Chinese is a must.
• Good communication and interpersonal skills.

Responsibilities:

• Ensure claims turnaround time meets service standard.
• Handle complex claims with minimum supervision.
• Coach staff for claims service quality.
• Actively deliver claims related projects to streamline workflow and process.
• Cross-departmental communication, including claim service quality and related disputes handling.
• Assist claims data analysis and reporting.