Community Engagement Coordinator, (SIFH)

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Requirements:

• Alignment with GiveDirectly values and core competencies: emotional intelligence, problem-solving, project management, follow-through, and fostering inclusivity.
• Strong interpersonal skills to engage diverse communities.
• Excellent communication skills for explaining programs and gathering sensitive information.
• Technological literacy, fluency with computers and tablets.
• Fast learner with the ability to understand complex operations.
• Proficiency in Excel and experience in customer service is a plus.

Responsibilities:

• Clearly communicate complex information to applicants.
• Conduct phone/email outreach to applicants.
• Provide high-quality customer service to all applicants.
• Assist with reviewing documentation to confirm eligibility.
• Support applicants in making informed decisions about the program.
• Assist with scheduled in-person enrollment events in Chicago.
• Use tools to help applicants understand potential effects on benefits.
• Collaborate with the team to improve processes for applicants.