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Clinical Success Manager

Posted 2024-11-07

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💎 Seniority level: Manager, 5 years

📍 Location: US

💸 Salary: 125000 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Inspiren

⏳ Experience: 5 years

🪄 Skills: LeadershipProject ManagementData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:
  • Bachelor's degree in Nursing, Healthcare Management, or a related field is preferred.
  • Minimum of 5 years of experience in customer success management, nursing quality, or healthcare experience.
  • Strong understanding of patient monitoring solutions and implementation.
  • Excellent communication and interpersonal skills.
  • Proven track record in driving customer adoption and ROI.
  • Ability to analyze metrics for actionable insights.
  • Exceptional problem-solving skills.
  • Self-motivated with strong organizational abilities.
Responsibilities:
  • Participate in the onboarding process for new healthcare organizations, ensuring smooth transitions to AUGi.
  • Monitor adoption metrics and engage with customers to drive product utilization.
  • Build and maintain relationships with key stakeholders, addressing inquiries and conducting regular check-ins.
  • Collaborate to develop ROI metrics and reports, showcasing the product's impact.
  • Provide ongoing product education and act as a trusted advisor.
  • Manage customer escalations and advocate for their needs.
  • Cultivate success stories and collaborate with marketing on case studies.
  • Gather customer feedback for product improvement.
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