Senior Reliability Engineer - Ingénieur fiabilité sénior

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Requirements:

• Operationally focused with expertise in incident management.
• Strong debugging and troubleshooting skills in performance optimization.
• 7+ years of experience with .NET Framework (C#).
• Strong knowledge of Kubernetes, Docker, and cloud platforms (GCP preferred).
• Proficiency with monitoring tools like Prometheus, Grafana, and Kibana.
• Experience with incident ticketing/documentation tools like FreshDesk and Confluence.
• Critical thinker capable of identifying system weaknesses.
• Strong project management skills focused on scalability.
• ITIL Service Management certification (or equivalent) is desired.
• Experience with PowerBI, web scraping, or Golang is a plus.

Responsibilities:

• Provide live operational support for multiple client software applications, monitoring services and alerts to detect critical failures.
• Develop and maintain code to resolve production issues quickly.
• Own and resolve incidents reported by clients and internal stakeholders.
• Troubleshoot complex incidents and perform thorough root cause analyses.
• Utilize a data-driven approach for detailed analyses and reports.
• Conduct technical analyses of product deficiencies.
• Develop and enhance monitoring systems to proactively detect issues.
• Provide expert guidance on operational stability and scalability.
• Lead initiatives that automate processes, improving operational efficiency.
• Facilitate postmortem meetings, document findings, and assign action items.
• Collaborate with cross-functional teams to ensure rapid resolution of issues.
• Lead and motivate project teams.
• Mentor and train reliability engineers.