Training Program Development Manager

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Requirements:

• A Bachelor’s degree in Education, Human Resources, Business Administration, or a related field, or a minimum of 10 years of demonstrated experience in instructional design, curriculum development, and training delivery in lieu of a Bachelor's degree.
• Master's degree preferred.
• Proven experience in instructional design, curriculum development, and training delivery.
• Minimum of 5 years of experience in a training or learning and development role, with at least 2 years in a leadership or management capacity.
• Experience with project management and budgeting for training initiatives is a plus.
• Certification in training and development (e.g., CPLP, CPTM) is preferred, but not required.

Responsibilities:

• Responsible for developing the strategy and vision of technical development for the service organization.
• Partner with business leads to align training programs with critical business priorities.
• Design engaging training materials including presentations and multimedia resources.
• Drive improvement in technical competencies through training and mentorships.
• Deliver training through various formats like instructor-led classes and e-learning modules.
• Evaluate training program effectiveness via participant feedback and metrics.
• Maintain training records and manage relationships with external training vendors.