Applications Support Specialist

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Requirements:

• Bachelor's degree in Information Technology or related field preferred.
• 2-4 years of related experience.
• Working knowledge of Linux and Microsoft operating systems.
• Knowledge of Microsoft 365/Teams.
• Knowledge of VMware products.
• Knowledge of AWS and Azure.
• Experience with TCP/IP networking.
• Knowledge of the Cisco Unified Communications Suite preferred.
• Cisco CCENT/CCNA are helpful.
• Excellent verbal communication and written documentation skills.
• Strong time management and organizational skills.
• Strong troubleshooting skills.
• Strong customer service orientation and urgency in responding to customer needs.

Responsibilities:

• Initiate technical assessment, troubleshooting, and root-cause analysis for Unified Communication applications.
• Handle complex problems effectively and generate multiple solutions.
• Remediate open issues with workarounds or permanent fixes.
• Facilitate testing when needed.
• Be the primary contact for clients reporting issues.
• Manage customer expectations and maintain open communication.
• Develop rapport with client management and maintain strong working relationships.
• Ensure incidents are updated according to SLA policy.
• Promote team spirit and collaborate to achieve team goals.