Customer Support Associate- German

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Requirements:

• Excellent verbal and written communication skills in German and English.
• Related work experience (e.g. administration, reporting, research & data, supplier/customer support, call centres).
• Solid ability to manage time effectively and juggle multiple priorities.
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively.
• Self-starter with excellent time management skills and the ability to adhere to assigned deadlines.

Responsibilities:

• The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.
• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided.
• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests.
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests and provide a positive experience.
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites.
• Provide language support (German and English) for internal translations, hosting webinars, and joining prospect calls with the Sales team.
• Work closely with the Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues.