Student Success Technical Support

View full description

Requirements:

• BS Degree in Computer Science or Information Security.
• Strong knowledge of networking, virtualization, Linux, and Windows systems.
• Excellent written and verbal communication skills.
• Strong analytical and investigative skills with attention to detail.
• Experience in guiding or mentoring individuals in cybersecurity subjects.
• Ability to develop and improve processes.
• Excellent interpersonal and customer service skills.

Responsibilities:

• Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
• Offer technical support for networking, Linux, and Windows systems.
• Mentor learners by providing guidance on OffSec’s foundational learning materials.
• Grade exams for OffSec certifications, ensuring accuracy and fairness.
• Test, verify, and validate OffSec products, lab systems, and their features.
• Collaborate with cross-functional teams to troubleshoot issues and drive successful outcomes.
• Take initiative in developing and improving operational processes.