CRM Specialist

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Requirements:

• 2-3 years of experience within the iGaming space, ideally as a CRM Coordinator within a Casino/Product team.
• Good understanding of online casino operations.
• Technology savvy, especially with CRM and CMS tools.
• Knowledgeable and willing to stay updated with industry changes.
• Excellent communication skills.
• Structured approach to work.
• Strong organizational and prioritization skills.
• Autonomous and self-motivated.
• High learning drive.

Responsibilities:

• Request and coordinate creative assets for teams and partners.
• Assist new clients during the onboarding process with promotional templates.
• Assist with integration of new suppliers and clients.
• Provide training for segments, bonuses, and campaigns in the Backoffice and CMS.
• Support teams and partners with content-related tasks.
• Ensure Promotions work is documented and visible to stakeholders.
• Plan, implement, analyze, and optimize all CRM journeys.
• Support setting up new player journeys on the e-marketing tool.
• Assist clients with setup and optimization of segments, bonuses, and campaigns.