Customer Service Agent- German Speaking

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Requirements:

• Fluency in German is required; strong English is an advantage.
• No medical qualifications or experience required.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-first, 'can do' attitude.
• Ability to work independently and manage time effectively.
• Experience in customer service role preferred.
• Familiarity with live chat software and customer support platforms is advantageous.

Responsibilities:

• Respond promptly and professionally to customer enquiries via email, live chat, and telephone.
• Assist patients in navigating the prescription redemption process and placing orders.
• Provide accurate information regarding our products and services.
• Address and resolve customer issues and concerns with empathy and efficiency.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with team members to improve customer service processes and outcomes.