ApplySenior Account Manager (Format Solutions)
Posted 3 months agoInactiveViewed
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💎 Seniority level: Senior, 3-5 years
📍 Location: US
🔍 Industry: Software solutions for process manufacturing
🏢 Company: Datacor
⏳ Experience: 3-5 years
🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisProject CoordinationCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCustomer Success
Requirements:
- 3-5 years of experience in enterprise software/SaaS sales, Customer Success or similar role
- Bachelor's Degree in Agriculture Business, Business, Agriculture Systems Management, Animal Science/Nutrition
- Ability to synthesize complex issues and communicate clearly to clients and internal stakeholders
- Proven ability to lead customers through large, complex projects
- Strong ability to understand technical concepts and problem solve
- Excellent written and verbal communication skills
- Ability to travel up to 50% of the year
- Experience with selling Enterprise Software and managing customers in agricultural, farming, or pet food manufacturing
- Understanding of manufacturing concepts and ERP software preferred
Responsibilities:
- Grow recurring revenue and boost net retention for an assigned book of business
- Identify, target, and close new business within the assigned territory
- Develop and execute engagement plans to maximize customer value
- Nurture trusted-advisor relationships with various roles, including executives
- Lead business process reviews to uncover customer priorities and match new features
- Identify and close opportunities for upsell and cross-sell
- Prime assigned customer base for renewals with Renewal Managers
- Serve as a customer advocate within internal teams
- Coordinate internal resources to ensure customer satisfaction
- Track customer progress on projects and implementations
- Manage client expectations regarding product delivery
- Build and maintain a pipeline of opportunities in Salesforce
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