Senior Account Manager (Format Solutions)

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Requirements:

• 3-5 years of experience in enterprise software/SaaS sales, Customer Success or similar role
• Bachelor's Degree in Agriculture Business, Business, Agriculture Systems Management, Animal Science/Nutrition
• Ability to synthesize complex issues and communicate clearly to clients and internal stakeholders
• Proven ability to lead customers through large, complex projects
• Strong ability to understand technical concepts and problem solve
• Excellent written and verbal communication skills
• Ability to travel up to 50% of the year
• Experience with selling Enterprise Software and managing customers in agricultural, farming, or pet food manufacturing
• Understanding of manufacturing concepts and ERP software preferred

Responsibilities:

• Grow recurring revenue and boost net retention for an assigned book of business
• Identify, target, and close new business within the assigned territory
• Develop and execute engagement plans to maximize customer value
• Nurture trusted-advisor relationships with various roles, including executives
• Lead business process reviews to uncover customer priorities and match new features
• Identify and close opportunities for upsell and cross-sell
• Prime assigned customer base for renewals with Renewal Managers
• Serve as a customer advocate within internal teams
• Coordinate internal resources to ensure customer satisfaction
• Track customer progress on projects and implementations
• Manage client expectations regarding product delivery
• Build and maintain a pipeline of opportunities in Salesforce