Account Manager / Customer Success Manager (JOB ID: AECSM)

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Requirements:

• Proven experience in a customer-facing role such as Account Executive or Customer Success Manager.
• Strong interpersonal and communication skills with a client-focused approach.
• Excellent organizational skills for managing multiple accounts.
• Ability to work independently and proactively problem-solve.
• Experience in recruitment, staffing or related fields is a plus.
• Familiarity with virtual assistants and talent landscape in the Philippines and Latin America is advantageous.

Responsibilities:

• Serve as a point of contact for clients after sign-up.
• Communicate project timelines and deliverables.
• Proactively engage with clients to ensure satisfaction.
• Monitor client accounts for regular follow-ups.
• Maintain detailed records of client interactions.
• Work closely with the recruitment team to address client needs.
• Build long-term client relationships and identify upsell opportunities.
• Educate clients on working with virtual assistants.