Support Engineer, Scan Data

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Requirements:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field; or equivalent experience.
• Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
• Experience with Node.js development and intermediate SQL.
• Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
• Intermediate SQL skills for querying and updating data, specifically for scan data.
• Familiarity with SFTP, POS systems, and data processing workflows.
• Basic understanding of Python is a plus.
• Excellent documentation skills with a keen eye for detail.
• Strong problem-solving abilities and attention to detail.

Responsibilities:

• Oversee and manage week-over-week and day-over-day scan data processes to ensure timely submission and processing of data files.
• Monitor system performance and respond to issues promptly to maintain smooth operations.
• Submit and manage scan data files, ensuring accuracy and completeness.
• Identify, diagnose, and correct errors in file submissions and data processing.
• Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
• Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
• Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
• Utilize intermediate SQL skills to manage and query databases effectively.
• Document all operational procedures, error corrections, and maintenance activities.
• Work closely with other technical staff, third parties, support teams, and clients to address technical issues.