Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Success Manager - Home Care

Posted about 2 months agoViewed

View full description

💎 Seniority level: Manager, 3-5 years

📍 Location: United States

💸 Salary: 50000 - 70000 USD per year

🔍 Industry: Senior care

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeOrganizational skillsCoachingTraining

Requirements:
  • 3-5+ years of sales/account management experience.
  • Experience in the senior care industry or relevant experience with a willingness to learn.
  • Proven problem-solving abilities.
  • Ability to deliver results in a fast-paced, independent environment.
  • Strong communication and presentation skills.
  • Excellent customer service, coaching, and training skills.
  • Demonstrated ability to exercise sound discretion in decision-making.
  • Strong organizational skills to meet time deadlines.
  • Proficient in Word, Excel, and PowerPoint.
  • Willingness to travel for conferences as needed.
Responsibilities:
  • Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
  • Build and nurture relationships with home care customers resulting in increased customer retention and satisfaction.
  • Drive a quick ramp-up of new home care customers and accelerate their effectiveness in converting referrals.
  • Implement strategies to drive client activations and improve conversion rates.
  • Increase revenue through upselling and increasing monthly referral volume.
  • Conduct regular reviews of referrals and educate customers on our value and best practices.
  • Promote the use of the Home Care Partner Portal for reporting and lead tracking.
  • Resolve invoice disputes and communicate results in a supportive manner.
  • Assist in maintaining an accurate database of home care agencies.
Apply

Related Jobs

Apply
🔥 Customer Success Manager - Home Care
Posted about 2 months ago

📍 Continental United States

🧭 Full-Time

💸 50000 - 70000 USD per year

🔍 Senior care

  • 3-5+ years of sales/account management experience.
  • Demonstrated experience in the senior care industry or relevant experience and willingness to learn.
  • Strong track record of supporting and servicing a broad portfolio of indirect channel partners.
  • Proven problem-solving abilities.
  • Ability to deliver results in a highly independent and fast-paced environment.
  • Experience working in a metrics-driven environment.
  • Excellent communication and presentation skills.
  • Excellent customer service, coaching, and training skills.
  • Ability to independently organize work, set priorities, and meet critical deadlines.
  • Strong computer skills including Word, Excel, and PowerPoint.
  • Willingness to travel and attend various conferences as needed.

  • Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
  • Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction.
  • Drive a quick ramp-up of new home care customers and accelerate their effectiveness in converting A Place for Mom referrals.
  • Implement proven strategies to drive client activations and improve the conversion rate of referrals.
  • Increase revenue by increasing monthly referral volume and upselling additional products.
  • Conduct regular reviews of referrals and results via call or video conference.
  • Educate customers on A Place for Mom's value, process, and best practices.
  • Promote the adoption and consistent use of the Home Care Partner Portal.
  • Resolve invoice disputes fairly and equitably.
  • Communicate with the home care sales team regarding market challenges and changes.
  • Assist with maintaining an accurate database of home care agencies.

LeadershipBusiness DevelopmentData AnalysisPeople ManagementGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communication

Posted about 2 months ago
Apply
Apply
🔥 Customer Success Manager - Home Care
Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 50000 - 70000 USD per year

🔍 Senior care advisory services

  • 3-5+ years of sales or account management experience.
  • Experience in the senior care industry or relevant fields with a willingness to learn.
  • Strong track record of managing a broad portfolio of indirect channel partners.
  • Proficient problem-solving abilities and results delivery in a fast-paced environment.
  • Comfortable in a metrics-driven environment with excellent communication and presentation skills.
  • Outstanding customer service, coaching, and training abilities.
  • Ability to exercise sound discretion and make independent decisions.
  • Strong organizational skills, priority setting, and meeting deadlines.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Willingness to travel for conferences as needed.

  • Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
  • Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction.
  • Drive a quick ramp-up of new home care customers and accelerate their effectiveness in converting referrals.
  • Implement proven strategies to enhance client activations and improve conversion rates.
  • Increase revenue by growing monthly referral volumes and upselling additional products.
  • Conduct regular reviews of referrals and results through calls or video conferences.
  • Educate customers on the value, process, and best practices of the services offered.
  • Promote adoption of the Home Care Partner Portal for online reporting and lead tracking.
  • Resolve invoice disputes fairly and communicate outcomes supportively.
  • Regularly communicate with the home care sales team about market challenges and changes.

LeadershipBusiness DevelopmentGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingTraining

Posted about 2 months ago
Apply
Apply
🔥 Customer Success Manager - Home Care
Posted about 2 months ago

📍 Continental United States

🧭 Full-Time

💸 50000 - 70000 USD per year

🔍 Senior care

  • 3-5+ years of sales/account management experience.
  • Experience in the senior care industry or relevant fields and willingness to learn.
  • Strong track record of supporting a portfolio of indirect channel partners across geographic areas.
  • Proven problem-solving skills and ability to deliver results in a fast-paced environment.
  • Experience in metrics-driven environments.
  • Excellent communication and presentation skills.
  • Strong customer service, coaching, and training abilities.
  • Ability to make sound independent decisions within policy guidelines.
  • Excellent organizational skills to set priorities and meet deadlines.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Willingness to travel and attend conferences as needed.

  • Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
  • Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction.
  • Drive a quick ramp-up of new home care customers and accelerate their effectiveness in converting A Place for Mom referrals.
  • Implement strategies to drive client activations and improve referral conversion rates.
  • Increase revenue by boosting monthly referral volume and upselling additional products.
  • Conduct regular reviews of referrals/results via call or video conference.
  • Educate home care customers on our value, processes, and best practices.
  • Promote the adoption of the Home Care Partner Portal.
  • Resolve invoice disputes and communicate those results positively.
  • Coordinate with the home care sales team regarding market challenges and changes.
  • Maintain the database of home care agencies ensuring accuracy.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer servicePresentation skillsTime ManagementWritten communicationMultitasking

Posted about 2 months ago
Apply
Apply
🔥 Customer Success Manager - Home Care
Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 50000 - 70000 USD per year

🔍 Senior care advisory service

  • 3-5+ years of sales/account management experience.
  • Experience in the senior care industry or relevant fields.
  • Track record of servicing a broad portfolio of indirect partners.
  • Proven problem-solving abilities and results-oriented.
  • Excellent communication, customer service, coaching, and training skills.
  • Strong computer skills including Word, Excel, and PowerPoint.

  • Deliver growth for a portfolio of home care customers by driving conversion of referrals.
  • Build and nurture relationships to increase customer retention and satisfaction.
  • Drive quick ramp-up of new customers and enhance their effectiveness.
  • Implement strategies for client activations and improve conversion rates.
  • Increase revenue through referral volume and upselling additional products.
  • Conduct regular reviews of referrals and educate customers on best practices.

LeadershipBusiness DevelopmentData AnalysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationAccount ManagementTraining

Posted about 2 months ago
Apply