Customer Success Manager - Home Care

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Requirements:

• 3-5+ years of sales/account management experience.
• Experience in the senior care industry or relevant experience with a willingness to learn.
• Proven problem-solving abilities.
• Ability to deliver results in a fast-paced, independent environment.
• Strong communication and presentation skills.
• Excellent customer service, coaching, and training skills.
• Demonstrated ability to exercise sound discretion in decision-making.
• Strong organizational skills to meet time deadlines.
• Proficient in Word, Excel, and PowerPoint.
• Willingness to travel for conferences as needed.

Responsibilities:

• Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
• Build and nurture relationships with home care customers resulting in increased customer retention and satisfaction.
• Drive a quick ramp-up of new home care customers and accelerate their effectiveness in converting referrals.
• Implement strategies to drive client activations and improve conversion rates.
• Increase revenue through upselling and increasing monthly referral volume.
• Conduct regular reviews of referrals and educate customers on our value and best practices.
• Promote the use of the Home Care Partner Portal for reporting and lead tracking.
• Resolve invoice disputes and communicate results in a supportive manner.
• Assist in maintaining an accurate database of home care agencies.