Senior Customer Success Manager (FMCG) - DACH (m/f/d)

Posted 2024-11-02

View full description

💎 Seniority level: Senior, 5–7 years

📍 Location: EU

🔍 Industry: Market research

🗣️ Languages: German, English

⏳ Experience: 5–7 years

🪄 Skills: LeadershipBusiness DevelopmentData AnalysisCross-functional Team LeadershipBehavioral economicsBehavioral scienceBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Degree in psychology, business administration, market research, or similar fields.
Background in market research, particularly within the FMCG industry.
Minimum of 5–7 years of experience in supporting and consulting B2B customers, ideally in Market Research and SaaS.
Proficient in German and English.
Experience in dynamic, interactive environments.
Strong communication skills with active listening.

Responsibilities:

Serve as the primary point of contact and advisor for a portfolio of clients, building and maintaining strong relationships.
Understand customers' business challenges in the FMCG industry and help them resolve those using systematic market and consumer research.
Prepare and conduct client workshops and training to educate customers on market research methods.
Monitor customer activity and health scores, proactively reaching out to enhance their experience with Appinio.
Manage renewals, cross-sells, up-sells, and extend customer subscriptions.
Identify growth opportunities and collaborate with the sales organization for better customer insights.

Apply