Senior Developer, Contact Center Systems

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Requirements:

• 5+ years of experience in a relevant technical role.
• Strong development skills in Python, Terraform, and Javascript.
• Expertise in log analysis and troubleshooting.
• Solid understanding of API usage and automation.
• Familiarity with Git, CI, and containerized applications like Docker and Kubernetes.

Responsibilities:

• Create and maintain automation for backups, security, and other key functions.
• Design, create and maintain tooling for automations and process improvement workflows.
• Assist with integration tasks such as data warehousing and chatbot solutions.
• Manage security and access controls for Genesys Cloud, KoreAI, and related systems.
• Serve as a level 3 escalation path for complex user issues.
• Analyze system logs, troubleshoot issues, and work with vendors for escalations.
• Collaborate with cross-functional teams to enhance system performance.