Bilingual Support Representative (Korean)

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Requirements:

• Strong oral and written communication ability (over the phone and email).
• Fluent in Korean, able to read, write, and speak proficiently.
• Quick and eager learner.
• Passionate about building relationships with and servicing clients.
• Technical aptitude and strong ability to navigate multiple computer systems.
• Highly organized with strong follow-up and attention to detail.
• Ability to identify root causes of issues and route them to the appropriate team.
• Self-starting and driven.
• Ability to self-manage and multi-task projects with varying degrees of priority.
• Flexibility to work outside of normal business hours, including after-hours and weekends.

Responsibilities:

• Provide phone and email support for our merchants and sales reps.
• Partner with our operations and sales teams to provide quality and cohesive support.
• Assist merchants with troubleshooting credit card processing equipment and related systems.
• Assist merchants with basic online access, password resets, transaction lookups, and new orders.
• Work with our Financial Support team for assistance with processing-related questions and issues.
• Handle routine account maintenance and updates regularly.
• Engage in continuous learning, which may include cross-training into multiple departments.