Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Sr Customer Success Manager

Posted 2024-10-29

View full description

💎 Seniority level: Senior, 5+ years

💸 Salary: 125000 - 145000 USD per year

🔍 Industry: Data security, compliance, privacy, and AI data management

⏳ Experience: 5+ years

Requirements:
  • 5+ years in Customer Success managing a portfolio of large enterprise accounts.
  • Background in big data, privacy, data governance, or information security as either customer or vendor.
  • Ability to understand customer needs and provide appropriate best practices.
  • Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell.
  • Deep understanding of value drivers in recurring revenue business models.
  • Familiarity with on-premise and/or cloud data landscape.
  • Outstanding interpersonal communication, customer relationship, and executive presentation skills.
  • Excellent organization skills and ability to multitask in a fast-paced startup environment.
  • Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment.
  • BS/BA degree.
Responsibilities:
  • Manage the customer relationship, risk, and revenue.
  • Build trust and create meaningful relationships among champions and key executives within each account.
  • Be the voice of the customer within BigID to advocate on behalf of customer issues and needs.
  • Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization.
  • Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell.
  • Identify risk and execute a cross-functional risk mitigation plan.
  • Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors.
Apply

Related Jobs

Apply
🔥 Sr. Customer Success Manager - Northeast
Posted 2024-11-21

📍 Northeastern US

🧭 Full-Time

🔍 Healthcare technology

  • Passionate about impacting acute and long-term post-acute care markets.
  • Experience in a customer-facing role within a SaaS/tech company.
  • Background in Healthcare Sales/Account Management/Customer Success, particularly in senior living.
  • Track record of sustaining and growing complex relationships.
  • Proficient communication and presentation skills.
  • Ability to work independently in a remote setting.
  • Expertise in data analysis with interpretation skills.
  • Bachelor's degree in a relevant field or equivalent experience.
  • Self-starter with a positive attitude and strong leadership abilities.
  • Experience with CRM tools like Salesforce and/or Gainsight.

  • Build and expand client relationships at various levels.
  • Understand market segments and contribute to cross-functional initiatives.
  • Develop joint customer success plans aligned with customer goals.
  • Facilitate Executive Business Reviews to align desired outcomes.
  • Act as a Trusted Advisor for strategic guidance and value.
  • Coordinate with internal teams for expansion and retention.
  • Identify sales opportunities alongside Account Executives.
  • Manage customer expectations and develop Save plans for at-risk accounts.
  • Onboard and mentor new team members.

LeadershipData AnalysisSalesforceStrategyData analysisCommunication SkillsCollaborationPresentation skillsDocumentation

Posted 2024-11-21
Apply
Apply
🔥 Sr. Customer Success Manager, Strategic
Posted 2024-10-29

📍 United States

🧭 Full-Time

💸 105000 - 135000 USD per year

🔍 Technology, Software as a Service (SaaS)

🏢 Company: Smartsheet

  • 3+ years of Customer Success or Account Management experience (or equivalent).
  • Ability to explain technical subjects to non-technical personnel.
  • Strong relationship-building skills with diverse customer accounts.
  • Passion for web-based technologies and understanding of Smartsheet's benefits.
  • Bachelor's degree in a relevant field or equivalent experience.
  • Willingness to travel based on customer and business needs.

  • Perform initial onboarding of accounts with enterprise level customers.
  • Accomplish a comprehensive engagement and communications strategy.
  • Provide guidance to customers to increase collaboration and impact.
  • Conduct periodic customer success reviews to ensure satisfaction.
  • Implement best practices for customer value realization.
  • Use usage patterns to provide insights and increase adoption.
  • Manage critical situations effectively.
  • Collaborate with Sales, Training, and Professional Services teams to identify expansion opportunities.
  • Provide customer insights to Product Management, Marketing, and Sales for continuous improvement.
  • Exceed performance targets related to retention and growth.

LeadershipProject ManagementBusiness DevelopmentData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-29
Apply
Apply
🔥 Sr. Customer Success Manager
Posted 2024-10-22

📍 United States

🧭 Full-Time

🔍 Software

🏢 Company: Lucid Software

  • Bachelor's degree with strong academic performance.
  • At least 4 years experience in customer experience, consulting, or related roles.
  • Technical background or strong technical aptitude to become a Lucid Suite expert.
  • Excellent organizational skills to manage multiple priorities effectively.
  • Strong written and verbal communication skills, suitable for technical presentations.
  • Proficient in using tools for managing customer relationships.
  • Demonstrated ability to work independently and lead initiatives.
  • Fluent in English.

  • Develop a strong understanding of the Lucid Suite and demonstrate its integration into customer workflows.
  • Create and implement strategies for continual adoption of the Lucid Suite.
  • Build and strengthen relationships with key contacts to cultivate champions.
  • Partner with Professional Services for change management and product advocacy.
  • Manage a portfolio of accounts and prioritize engagements.
  • Conduct regular business reviews for customer satisfaction and needs.
  • Act as the primary contact for key customers.
  • Lead cross-functional initiatives to improve customer experience.
  • Collaborate with account teams to refine internal processes.

LeadershipProject ManagementCommunication SkillsAnalytical SkillsCollaborationOrganizational skills

Posted 2024-10-22
Apply
Apply
🔥 Sr. Customer Success Manager- LATAM
Posted 2024-10-14

📍 LATAM

🔍 Artificial Intelligence, Sales Technology

  • You have 3-7 years of experience working in Customer Success with a demonstrated track record of success and consistently hitting your metrics.
  • You have at least 1 year of experience working with Salesforce.
  • Preferable experience working in a software startup.
  • You're comfortable leading 'business value' and 'ROI' conversations, and navigating through multiple decision makers in an organization.
  • You’ve demonstrated the ability to communicate across various channels (phone, e-mail, social, etc.).
  • You thrive in a high-growth environment, and are self-motivated with an entrepreneurial spirit.
  • CS Software such as Catalyst, Gainsight, etc. experience is a plus.

  • Overall accountability for your customers’ success through relationship building, adoption, retention, and overall satisfaction.
  • Identify upselling and account growth opportunities.
  • Establish a relationship of trust as a strategic advisor with each customer, especially at VP and C-levels.
  • Use data-driven insights to measure customer adoption and ROI for customers.
  • Partner with marketing to develop content and materials to increase customer adoption of UserGems.
  • Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales.
  • Develop mutual action plans with customers to drive success.
  • Work cross-functionally to collaborate with the implementation team to ensure continued momentum through the first phases of customer implementation and adoption.

LeadershipData AnalysisPeople ManagementSalesforceProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-14
Apply
Apply
🔥 Sr. Customer Success Manager - LogScale (Remote)
Posted 2024-09-30

📍 Brazil

🧭 Full-Time

🔍 Cybersecurity

🏢 Company: CrowdStrike👥 5001-10000💰 $4.6m Post-IPO Equity on 2022-12-01Computer and Network Security

  • Bachelor’s Degree or equivalent experience.
  • Minimum of 3 years of experience in a Customer Success Manager or Technical Account Manager role.
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
  • Excellent customer service skills and ability to quickly establish technical credibility with customers.
  • Excellent communication skills, both written and verbal.
  • Proven problem-solving skills and a collaborative attitude.
  • Willingness to travel up to 25%.
  • Commitment to customer success.

  • As a Senior Customer Success Manager, you will build and foster relationships with customers within your book of business while driving engagement, retention and growth.
  • Proactively support your customers by identifying opportunities and surfacing feature requests, driving product adoption, and managing renewal risk in collaboration with sales teams.
  • Conduct strategic business reviews to align on business priorities and customer satisfaction, serving as an advocate for customers with internal stakeholders.
  • Leverage internal technical expertise to provide effective solutions to customer issues and drive escalations as necessary.
  • Create knowledge base content to capture new learning for reuse throughout the company.

Project ManagementCloud ComputingCybersecuritySCRUMProject CoordinationCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-30
Apply
Apply
🔥 Sr. Customer Success Manager
Posted 2024-07-11

🔍 Infrastructure Automation, Identity Management and Dev/Ops

🏢 Company: HashiCorp👥 1001-5000💰 $ Secondary Market on 2021-03-01🫂 on 2023-06-08Private CloudDevOpsInformation TechnologyCyber SecuritySoftwareCloud Infrastructure

  • 8+ years of experience in Technical Account Management (TAM), Customer Success Management (CSM), or program management.
  • Technical proficiency in software development concepts, security, cloud, and related technologies.
  • Familiarity with HashiCorp tools like Terraform, Consul, Vault, and others.
  • Strong organizational skills and a self-starter attitude.
  • Outstanding written and verbal communication skills for conducting strategic business reviews.
  • Ability to discuss technical concepts with non-technical stakeholders.
  • Experience with customer relationship management tools like Gainsight or Salesforce.

  • Accountable for achieving and sustaining customer adoption and value through onboarding, consumption, and risk mitigation.
  • Responsible for driving customer outcomes across assigned accounts, measured by product consumption, health, retention, and growth.
  • Collaborate with internal stakeholders to address risks and issues promptly.
  • Measure, report, and analyze account health and progress to enhance the customer journey.
  • Maintain up-to-date account health records in Gainsight.

DockerProject ManagementCloud ComputingKubernetesProduct ManagementAmazon Web ServicesAzureCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-07-11
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

August 22, 2024

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

August 19, 2024

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

August 18, 2024

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

August 16, 2024

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

August 13, 2024

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.