Sr Customer Success Manager

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Requirements:

• 5+ years in Customer Success managing a portfolio of large enterprise accounts.
• Background in big data, privacy, data governance, or information security as either customer or vendor.
• Ability to understand customer needs and provide appropriate best practices.
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell.
• Deep understanding of value drivers in recurring revenue business models.
• Familiarity with on-premise and/or cloud data landscape.
• Outstanding interpersonal communication, customer relationship, and executive presentation skills.
• Excellent organization skills and ability to multitask in a fast-paced startup environment.
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment.
• BS/BA degree.

Responsibilities:

• Manage the customer relationship, risk, and revenue.
• Build trust and create meaningful relationships among champions and key executives within each account.
• Be the voice of the customer within BigID to advocate on behalf of customer issues and needs.
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization.
• Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell.
• Identify risk and execute a cross-functional risk mitigation plan.
• Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors.