Associate Customer Success Engineer

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Requirements:

• Bachelor's degree in a relevant field such as computer science, engineering, or business is preferred.
• At least 2 years of experience in a customer-facing role at a tech company, with customer success or technical support preferred.
• Basic understanding of the product and familiarity with customer success metrics like churn and revenue expansion.
• Strong verbal and written communication skills.
• Customer-focused with the ability to understand and empathize with customer needs.
• Strong analytical skills to identify trends in customer behavior.
• Collaboration skills for working with internal teams.
• Additional qualities: proactive problem-solving, attention to detail, strong customer service mindset.

Responsibilities:

• Build and maintain relationships with high-value customers through calls and online meetings.
• Understand customers’ business requirements and align them with the product solution.
• Conduct product demos and training to drive value realization and product adoption.
• Proactively monitor customer health signals and satisfaction levels.
• Serve as the primary point of contact and trusted advisor to customers.
• Gather and share customer feedback with internal teams for product improvements.
• Work to improve customer success SOPs with the team.
• Track and analyze KPIs related to customer engagement.
• Coordinate onboarding efforts for smooth transitions.
• Advocate for customer needs within the organization.
• Collaborate with cross-functional teams for seamless customer experience.
• Resolve technical issues and work with internal support teams.