Customer Success Manager (Remote Europe)

Posted 2024-10-27

💎 Seniority level: Manager, 3 years

📍 Location: Germany, Netherlands, United Kingdom, Ireland, Spain

🔍 Industry: B2B SaaS

🏢 Company: n8n

🗣️ Languages: English

⏳ Experience: 3 years

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Onboard new mid-market enterprise customers by leading sessions and product demos.
Manage customer retention and upsell opportunities by building relationships and collaborating with Sales.
Advocate for customers internally by relaying feedback and facilitating issue resolution with Support.
Improve Customer Success processes through workflow enhancements and data analysis.

Posted 2024-10-22

📍 Germany, Netherlands, United Kingdom, Ireland, Spain

🧭 Full-Time

🔍 B2B SaaS

🏢 Company: n8n

At least 3 years of customer success experience, preferably in a high-growth B2B SaaS environment.
Experience with companies of similar size to n8n's customer base, typically 100-1000+ employees.
Strong technical acumen and ability to learn complex products, along with proactive communication skills.
Experience in Account Management or Sales is a plus, along with familiarity with low-code platforms.

Onboard new mid-market enterprise customers by leading onboarding sessions and guiding them through initial integration.
Manage customer retention by building strong relationships, identifying upsell opportunities, and partnering with Sales for renewals.
Act as the customer's advocate internally by relaying feedback to product teams and collaborating with support to resolve issues.
Suggest and implement improvements to Customer Success workflows, track key metrics, and use automation for enhanced customer experience.

Posted 2024-10-22

🔧 Requirements