ApplyCustomer Success Manager (Remote Europe)
Posted 4 months agoInactiveViewed
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💎 Seniority level: Manager, 3 years
📍 Location: Germany, Netherlands, United Kingdom, Ireland, Spain
🔍 Industry: B2B SaaS
🏢 Company: n8n👥 51-100💰 $5,000,000 Series A 12 months agoSaaS
🗣️ Languages: English
⏳ Experience: 3 years
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProcess improvement
Requirements:
- At least 3 years of customer-success experience.
- Experience in a high-growth, B2B SaaS environment.
- Strong technical acumen in learning and using complex products.
- Proactive communication skills.
- Experience with companies of 100-1000+ employees.
Responsibilities:
- Onboard new mid-market enterprise customers by leading sessions and product demos.
- Manage customer retention and upsell opportunities by building relationships and collaborating with Sales.
- Advocate for customers internally by relaying feedback and facilitating issue resolution with Support.
- Improve Customer Success processes through workflow enhancements and data analysis.
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