Field Technical Support Engineer - EMEA

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Requirements:

• Proven experience as a Technical Support Engineer or similar.
• Ability to solve diverse problems through in-depth analysis.
• Excellent troubleshooting skills with logical problem-solving.
• Experience with compressed gas cylinders or high-pressure systems is a plus.
• Familiarity with Motion or Control systems is advantageous.
• Experience in delivering technical training.
• Competence in Salesforce or similar CRM is an advantage.
• Experience working with international teams is beneficial.
• Self-motivated with a passion to learn.
• Excellent English verbal and written communication skills.
• Willingness to travel for installations and support as needed.

Responsibilities:

• Represent Markforged by providing excellent technical support to resellers and customers.
• Investigate, troubleshoot, follow up, and resolve customer issues.
• Collaborate with other teams for continuous improvement.
• Create and improve technical documentation.
• Occasionally visit Partners or Customers for training and support.
• Run the technical training program for partner network.