Bilingual Administrative Assistant- (Remote) December 2024 Hire

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Requirements:

• Bilingual proficiency in English and Spanish, both verbal and written.
• Strong organizational skills with the ability to manage multiple tasks under pressure.
• Effective listening and communication skills to build rapport with members and colleagues.
• Comfortable with ambiguity and rapid changes in a startup environment.
• Desire and readiness to learn new technologies, including video chatting, Google Suite, Slack, and electronic health records.
• Ability to identify and act on member needs promptly.

Responsibilities:

• Handle inbound & outbound calls, text messages, secure emails, and faxes from members and providers.
• Provide administrative support by generating member reports and performing data entry.
• Assist with preparing interdisciplinary care team meetings and case conferences.
• Identify and triage a member's needs to connect them with the Care Teams.
• Send weekly surveys to members and schedule patient/provider calls.
• Contribute to special projects and data entry for the virtual medical practice.