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Sr.Technical Support Analyst

Posted 2024-10-26

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💎 Seniority level: Senior

📍 Location: Colombia

🔍 Industry: Technology

🏢 Company: CSGCareers

🪄 Skills: Bash*NixJiraCommunication SkillsAnalytical SkillsCollaboration

Requirements:
  • Strong knowledge of Redhat Linux.
  • Advanced analytical skills for researching and resolving issues.
  • Strong communication and interpersonal skills.
  • Solid working knowledge of Linux operating systems.
  • Proficiency in UNIX systems utilities and tools.
  • Skill in BASH shell scripting, Perl, and sed/awk.
  • Ability to support a 24x7 on-call rotation.
  • Knowledge of IVR/Telephony/SIP (preferred).
  • Familiarity with Confluence, Jira, and/or Remedy (preferred).
  • Working knowledge of networking and network load balancers (preferred).
Responsibilities:
  • Use Redhat Linux system utilities/logs to isolate errors and interpret performance indicators.
  • Conduct advanced analysis by researching and correlating information from various sources.
  • Develop and maintain BASH shell scripts, Perl scripts, and sed/awk commands.
  • Build relationships with key technical and business team representatives.
  • Identify improvement areas and resolve issues related to interconnected software components.
  • Document and diagram complex systems using Visio or similar tools.
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