Bilingual Clinical Medication Reconciliation Specialist

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Requirements:

• A current Medical Assistant (CMA) certification is required.
• Fluency in English and Spanish, Russian, or Cantonese/Mandarin is required.
• At least two years of experience as a medical assistant with at least one year experience in medication reconciliation is required.
• Ability to work Monday to Friday, 9:00 am to 6:00 pm EST, and rotating holiday shifts is required.
• Knowledge and understanding of chronic care management processes is required.
• Comfort using technology like Google Workspace, multiple EMRs, and Slack is required.
• Experience working with multiple platforms to provide a seamless experience for patients is required.
• Capacity to be focused and productive while working from home with a private area and reliable internet connection is required.
• Positive attitude and enjoyment in talking to patients.
• Ability to work effectively as a member of an interdisciplinary team with good judgment and decision-making skills.
• Ability to perform duties as assigned or requested.

Responsibilities:

• Conduct patient interviews and create accurate, comprehensive medication lists.
• Coordinate clinical service visits between pharmacists and members and/or caretakers.
• Provide practice support including contacting members, caregivers, and care team members as directed.
• Work closely with the clinical team to improve the health and care of our members.
• Coordinate care for members of the program.
• Enter data within operating dashboards, reporting and workflow platforms.
• Ensure call resolution by discussing the purpose of call, effectively addressing concerns, and escalating calls as necessary.
• Manage challenging member and/or caretaker situations and respond promptly to service requests.
• Embrace a continuous quality improvement approach and communicate improvement ideas to the clinical services team.
• Participate in other activities as assigned.