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Customer Experience Specialist

Posted 3 months agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: Canada, EST, NOT STATED

🔍 Industry: Media

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Communication SkillsCollaborationCustomer support

Requirements:
  • A minimum of 3+ years of experience in a customer support or customer service role (preferably in B2C SaaS).
  • A non-partisan approach to news and current events.
  • Exceptional English communication skills.
  • Ability to operate consistently in a 100% remote environment.
Responsibilities:
  • Communicate directly with Ground News readers, addressing questions regarding the product suite.
  • Prioritize and respond to inquiries via multiple feedback channels.
  • Collect and record actionable feedback for product improvements and troubleshoot issues.
  • Develop expert knowledge of Ground News products to provide accurate information and solutions.
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