Client Experience Associate

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Requirements:

• College Graduate.
• Must be fluent in English (speaking and writing).
• At least 1-2 years of experience in Customer Service and client handling via Chat, Email, and Calls.
• Strong client-facing experience.
• Good time-management skills.
• Available for a full-time job.

Responsibilities:

• Lead the core team for new customer onboarding and prepare for the kickoff meeting.
• Manage customer expectations, support plans, and track project milestones.
• Ensure alignment within the team for any additional support and manage customer health checks.
• Handle customer complaints and lead resolution efforts while maintaining client relationships.