Cerner Clinical Service Desk Analyst

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Requirements:

• 1 year of Cerner clinical experience as an end user, trainer, or related clinical experience.
• 2 years of customer service experience.
• Experience with relevant Cerner clinical software.
• Call center experience is a plus.
• High School Diploma; a 2-year degree in a healthcare field or a 4-year degree is preferred.

Responsibilities:

• Provides Tier 1 clinical support 24/7/365, meeting Service Level Agreements (SLAs).
• Triages end user issues to determine resolution level, escalating to Tier 2 if necessary.
• Utilizes customer service guidelines and uses knowledgebase to resolve issues.
• Maintains knowledge of client software and attends professional development training.