User Researcher *

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Requirements:

• Bachelor's degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Sociology).
• Proven experience as a User Researcher in a public sector context.
• Familiarity with GDS standards and experience guiding services through assessments.
• Excellent communication and collaboration skills.
• Strong problem-solving abilities and a proactive approach to user-centred design.

Responsibilities:

• Understanding and representing the voice of the user throughout the product development lifecycle.
• Guiding digital services through Government Digital Service (GDS) assessments, taking services from Discovery, Alpha, Beta to Live.
• Integrating user research insights into the product development process.
• Analysing and synthesising research data to provide clear findings that inform decision-making.
• Approaching user engagement from a design-led perspective and involving colleagues in the analysis process.