Technical Support Representative

View full description

Requirements:

• This role will be expected to work in EST.
• Ability to keep up with a fast moving team that's constantly building new products and features.
• Customer success experience.
• Someone really technical minded who can dive in and learn a product inside + out!
• Ability to record Loom videos demonstrating product issues / usability problems, along with presenting solutions.
• SaaS or SEO background a huge plus!
• Fluent in written + verbal English.

Responsibilities:

• Attending daily SCRUMS.
• Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more.
• Communicating with clients on live chat/our virtual office to help solve problems and answer questions.
• Develop and apply testing processes for new and existing products to meet client needs.
• Leading product demos + customer onboarding calls with clients.
• Discuss product issues with the team.
• Adapting to the role as needed.