Patient Engagement Specialist (Virtual Healthcare)

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Requirements:

• Passion for working with seniors, their families, and caregivers.
• 2+ years experience in a healthcare environment required.
• Experience in patient outreach, engagement, intake, medical reception or customer service.
• Proficiency in Google Suite, Salesforce, Athena (EHR), and cloud-based telephony systems.
• Knowledge of medical and behavioral health terminology.
• Exceptional interpersonal, customer service, problem-solving and conflict resolution skills.
• Comfortable in a high-speed, ever-changing, start-up environment.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking skills.
• Ability to connect and build relationships with people from diverse backgrounds.
• Access to high-speed, reliable internet and a private workspace.

Responsibilities:

• Providing patients and their caregivers with an engaging, white glove experience.
• Effectively communicate Rippl’s offerings to a senior population.
• Engage with new patients with the goal of having them accept care with Rippl.
• Schedule first appointments and provide a smooth onboarding experience.
• Communicate and receive patient information through various channels.
• Act as a knowledgeable resource for patients on Rippl services.
• Maintain accurate patient demographics in CRM/EHR.
• Collaborate with Care Team for seamless transition of newly onboarded patients.
• Ensure completion of onboarding paperwork and collection of necessary medical documents.
• Meet performance metrics for quality, productivity, and acceptance rate.