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Help Desk Manager

Posted 2024-10-23

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💎 Seniority level: Manager, 5+ years in a Help Desk environment; 3+ years in a Manager role

📍 Location: Argentina, Uruguay, Colombia, Mexico, Chile

🔍 Industry: Finance and Ops

🏢 Company: Austin Software

⏳ Experience: 5+ years in a Help Desk environment; 3+ years in a Manager role

🪄 Skills: LeadershipMicrosoft AzureAzure

Requirements:
  • Minimum 5 years of experience working in a Help Desk environment.
  • At least 3 years in a managerial role.
  • Proficient in Windows, Azure, Fresh Services, Fresh Desk.
Responsibilities:
  • Manage a team in a Help Desk environment, focusing on delivering real business value.
  • Promote alignment between the team and the company vision and mission.
  • Continuously improve processes and ensure projects meet the desired outcomes.
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