Customer Experience Research Associate, Opportunity & Mobility

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Requirements:

• A master’s degree in social sciences, business, or a related field.
• A minimum of 4 years of applied experience in customer experience (CX) research, preferably with federal clients.
• At least 3 years of client-facing project management experience.
• Proficient in statistical analysis software (STATA preferred, SPSS, or R).
• Strong proficiency in MS Excel for data management and analysis, and MS PowerPoint for presentations.
• Meticulous attention to detail and strong communication skills.

Responsibilities:

• Lead multiple research projects for public sector clients focused on federal financial and citizen services.
• Design, develop, and implement quantitative and qualitative customer experience and satisfaction research initiatives.
• Oversee project management aspects including tasks, schedules, budgets, and deliverables.
• Develop and maintain client relationships, understanding needs and managing expectations.
• Manage all stages of the research process including survey creation, data collection, analysis, and reporting.
• Create and deliver communications for technical and non-technical audiences.