Junior Software Engineer

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Requirements:

• Graduate of Computer Science, Software Engineering, Computer Engineering, or equivalent.
• Excellent communication skills, both written and oral.
• Passionate about customer engagement and support.
• Ability to manage multiple requests and adapt schedules as needed.
• Experience with web application/SaaS development.
• Familiarity with the tech stack including Ruby on Rails, PostgreSQL, ReactJS, Node, Python.

Responsibilities:

• Apply in-depth troubleshooting and debugging skills to diagnose customer issues.
• Set up test environments to replicate customer setups and perform tests.
• Triage, debug, and resolve customer issues using internal tools and application code.
• Document bugs and areas for improvement, communicating with the engineering team.
• Work across business units to escalate issues and drive resolutions.
• Act as a liaison between the Customer Success team and the Engineering team.