Customer Success Manager - Veterans Affairs

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Requirements:

• 5-10 years of experience in Customer Success, Program Management, or Services Delivery, particularly with U.S. federal agencies.
• Excellent communication, collaboration, and facilitation skills.
• Strong problem-solving abilities and adaptability to changing account needs.
• A business and ownership mindset focused on customer strategy and satisfaction.
• Expert program management skills, including onboarding and risk mitigation.
• Ability to manage multiple account teams and stakeholder relationships.

Responsibilities:

• Work with federal agency customers, especially the U.S. Department of Veterans Affairs.
• Handle various roles such as Program Manager, Onboarding Specialist, at different times as needed.
• Coordinate with account teams, including Product Managers and engineers.
• Assist in onboarding and align goals with the customer’s Product Owner and Contracting Representative.
• Measure account health and drive remediation as necessary.
• Drive account strategy for customer satisfaction and expansion.