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Customer Success Engineer

Posted 2024-10-22

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💎 Seniority level: Junior, 2+ years

📍 Location: India, IST, US

🔍 Industry: Communications

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Backend DevelopmentSoftware DevelopmentSQLFrontend DevelopmentHTMLCSSJavaJavascriptJavaScript

Requirements:
  • 2+ years of technical customer support experience; bonus points if it was enterprise software in a related industry.
  • Ability to effectively communicate technical concepts and identify patterns in customer experience, both written and verbal.
  • Proven client-side Javascript skills and experience working with APIs and server-side languages.
  • A basic understanding of SQL, query-writing skills is a significant asset.
  • Strong commitment to learning the ins and outs of a complicated technical product.
  • Ability to take part in an on-call rotation, requiring some availability outside of standard business hours.
Responsibilities:
  • Help customers utilize Segment’s API across many platforms (web, mobile, server).
  • Increase the value generated from the many destinations Segment supports.
  • Maintain customer promises by keeping tickets updated.
  • Use feedback to improve customer experience and debugging strategies.
  • Improve team efficiency by creating internal content and enhancing public documentation.
  • Take support tooling and analysis to the next level through building simulators and visualizations.
  • Work closely with the product team and partners to enhance customer satisfaction.
  • Guide on the codebase and functionality of the Segment platform, libraries, and integrations, and assist with improvements.
  • Participate in an on-call rotation to support Enterprise level customers.
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