MoMo Builder Technical Support Specialist

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Requirements:

• Minimum of 2-3 years in technical support, preferably in a SaaS or fintech environment.
• Proficiency in troubleshooting software issues with a sound understanding of web technologies and APIs.
• Exceptional written and verbal communication skills with attention to detail.
• Ability to handle challenging situations and technical problems in a calm, solution-oriented manner.
• Strong customer service orientation, with the ability to empathize with merchants' needs and concerns.

Responsibilities:

• Provide high-quality technical support to merchants using the MoMo Builder platform.
• Address and resolve technical issues related to the MoMo Builder platform promptly.
• Assist merchants with the setup, configuration, and optimization of their MoMo campaigns.
• Diagnose and troubleshoot technical problems, offering step-by-step solutions.
• Maintain and update documentation, FAQs, and support materials for effective use of the platform.
• Collect and relay feedback from merchants to the development team for product improvements.
• Conduct training sessions and webinars to enhance merchants' understanding of the platform.
• Collaborate with product, engineering, and customer support teams for a seamless merchant experience.
• Provide regular reports on support activities, highlighting common issues and possible improvements.