Global SAP SuccessFactors Support Analyst

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Requirements:

• Strong SuccessFactors experience, particularly in Employee Central and Recruitment modules.
• Desirable experience in Onboarding, Learning, Performance & Goals.
• Background in high-level customer service in IT and HR.
• Advanced Excel skills including pivot tables and graphs.
• Demonstrated troubleshooting ability and problem-solving mindset.
• Excellent verbal and communication skills.
• Self-motivated, highly organized, and able to work under limited supervision.

Responsibilities:

• Implement Incident Management processes on an IT Service Management System.
• Triage tickets and assign to specialists as necessary.
• Perform first-time support fixes without escalation.
• Maintain global system security roles and supporting content.
• Produce regular reports and monitor service level targets.
• Help maintain user FAQs and support documentation.
• Stay updated on SuccessFactors HCM functionality.