LTSS Specialist (OT, PT, COTA, PTA) - Virginia

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Requirements:

• Unrestricted OTA PTA, OT, or PT license.
• 2+ years working in social service or healthcare related field.
• Experience working with people with disabilities and seniors.
• Knowledge of the home and community-based service system.
• Proficiency with reviewing and interpreting medical history.
• Experience conducting standardized assessments.
• Ability to be on the phone 50% - 60% of the day.
• Cultural competency and professionalism when interacting with program participants and MCO representatives.
• Strong written and oral communication skills.
• Team player with drive to develop strong working relationships within an organization.
• Familiar with Customer Service Software and Call Center Management Tools, Windows, and Office Applications.

Responsibilities:

• Conduct objective assessments for program participants to determine appropriate level of supports and services required.
• Obtain a thorough and accurate participant history to inform the comprehensive assessment.
• Complete reassessments in a timely manner annually or more frequently as necessary.
• Communicate with program participants and MCO representatives to make recommendations regarding needs.
• Educate program participants and MCO representatives on home modifications, DME, assistive technology, or adaptive equipment.
• Assist Clinical team with recommendations for equipment and services as needed.
• Collaborate with Decision Support team to report observations and outcomes.
• Document all client encounters per documentation standards.
• Maintain working knowledge of home and community based services, MCO processes and state regulations.
• Meet or exceed productivity standard and metrics benchmarks.
• Demonstrate excellent punctuality and attendance during work hours.