LTSS Specialist (OT, PT, COTA, PTA)--Mandarin Bilingual

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Requirements:

• Fluency in Mandarin Chinese.
• Unrestricted OTA PTA, OT, or PT license.
• 2+ years working in a social service or healthcare-related field.
• Experience working with people with disabilities and seniors.
• Knowledge of the home and community-based service system.
• Proficiency in reviewing and interpreting medical history.
• Experience conducting standardized assessments.
• Ability to be on the phone 50%-60% of the day.
• Cultural competency and professionalism with diverse stakeholders.
• Strong written and oral communication skills.
• Team player with strong relationship-building skills.
• Familiarity with Customer Service Software and Call Center Management Tools.

Responsibilities:

• Conduct objective assessments for program participants to determine appropriate level of supports and services required.
• Obtain thorough and accurate participant history to inform the comprehensive assessment.
• Complete reassessments annually or more frequently based on program requirements.
• Communicate needs to MCO representatives and educate about home modifications and assistive technology.
• Assist clinical team, collaborate on observations, and document client encounters according to standards.
• Maintain knowledge of home and community-based services, meet productivity standards, and demonstrate excellent punctuality.