Salesforce Consultant, Service Cloud

Posted 2024-10-21

💎 Seniority level: Junior, 2+ years

📍 Location: United States, India, British Columbia, Ontario, Colombia

🔍 Industry: AI and Consulting in Cloud Solutions

🏢 Company: NeuraFlash

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementArtificial IntelligenceQASalesforceBusiness OperationsRelease ManagementCommunication SkillsCollaboration

2+ years of project experience in a hands-on position.
1+ years of experience with Salesforce in a development or configuration capacity.
Understanding of Customer Service and Field Service business operations.
Experience solving complex use cases on the Salesforce platform.
Solid understanding of Salesforce Platform and architecture.
Experience building custom applications, Lightning Experience, and Visual Flows.
Knowledge of Release Management and Development Lifecycle best practices.
Client-facing experience, including Pre-Sales Activities and Project Management.

Posted 2024-10-21

📍 Colombia, United States, Canada

🔍 AI and Consulting

🏢 Company: NeuraFlash

1+ years project experience in a hands-on position
1+ years of experience with Salesforce in a development or configuration capacity
Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
Solid Understanding of Salesforce Platform and its architecture
Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
Client facing experience in Pre-Sales Activities, Project Management, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Facilitate business process reviews to identify customer requirements and processes
Create visual diagrams illustrating customer business processes
Create user stories based on customer requirements
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Develop technical requirements and specifications for customers and the technical delivery team
Learn and drive best practice contact center design into every aspect of solution delivery
Manage aspects of projects and customer communications
Deliver customer end user training and documentation
Configure Salesforce Solutions using platform tools like Process Builder and Visual Flows
Collaborate with the AI team to create innovative Salesforce solutions

Project ManagementArtificial IntelligenceSalesforceRelease ManagementCommunication SkillsCollaboration

Posted 2024-10-21

🔧 Requirements